Privacy Policy

Effective Date: 2025-03-08

At Chenzzys Naturals (https://chenzzys.com) (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, Chenzzys Naturals (the “Site”). Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we treat it.

By using the Site, you consent to the practices outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using the Site.

1. Information We Collect

We collect several types of information to provide and improve our services to you. The data we collect may include:

A. Personal Data
When you visit our website or interact with our services, we may collect certain personally identifiable information, such as:

  • Name
  • Email address
  • Address (if applicable for order fulfillment)
  • Contact details
  • Any other information that you voluntarily provide to us through forms or surveys on the Site

B. Non-Personal Data
We may also collect non-personal information that does not identify you directly. This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited on the Site
  • Time and date of your visit
  • Referring URL

2. How We Collect Your Information

We collect your information through various means, including:

  • Direct interactions: When you provide information directly by filling out forms, ordering products, or contacting us through our Contact Us page.
  • Automated technologies or interactions: As you interact with the Site, we may automatically collect certain data about your equipment, browsing actions, and patterns using cookies, server logs, and other tracking technologies.

3. Use of Your Information

We use the information we collect for several purposes, including:

  • To provide, operate, and maintain the Site and our services
  • To process your orders and manage your purchases
  • To improve the functionality, performance, and user experience of the Site
  • To respond to inquiries, requests, or customer support issues
  • To send you promotional materials, offers, or updates about our services (with your consent)
  • To monitor and analyze usage and trends to improve our services
  • To comply with legal obligations and enforce our terms and conditions

4. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with the following parties for the purposes outlined in this Privacy Policy:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing payments, and managing customer services. These providers are obligated to use your data only for the specific purpose for which it was shared.
  • Business Transfers: If Chenzzy’s Orchard undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities, such as a court or government agency.

5. Cookies and Tracking Technologies

The Site may use cookies and similar tracking technologies to enhance your user experience. Cookies are small data files that are placed on your device when you visit the Site. These cookies help us understand your preferences, personalize your experience, and track how you use the Site.

You can choose to disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use some features of the Site.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights in relation to your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal data.
  • Deletion: You can request the deletion of your personal data, subject to certain conditions.
  • Object to Processing: You can object to the processing of your personal data for certain purposes.
  • Withdrawal of Consent: You can withdraw your consent to our processing of your personal data at any time (where consent is the legal basis for processing).

If you wish to exercise any of these rights, please contact us at [email protected]. For more information, please visit our Contact Us.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When your personal data is no longer necessary, we will securely delete or anonymize it.

9. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Chenzzy’s Orchard. Please be aware that we are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. International Transfers of Data

As a global company, we may transfer your personal information to countries outside of China, including the European Union and the United States, for processing. If we transfer your data to countries that do not have the same level of data protection as your home country, we will take appropriate measures to protect your personal data.

11. Children’s Privacy

Chenzzy’s Orchard does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal data from a child under 13, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe that we have collected such data, please contact us immediately.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes to this Privacy Policy, we will post the updated version on this page with a new effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal data, please contact us at:

Our full business address is: Chenzzys Orchard Co
Panke Town, Ning County, Qingyang City, Gansu Province 745214, China

14. Intellectual Property

All content, including logos, images, text, and graphics, displayed on the Site is owned by Chenzzys Naturals. This content is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from the Site without prior written consent from Chenzzys Naturals.

By using the Site, you consent to our Privacy Policy. Thank you for trusting Chenzzys Naturals with your personal information. We are committed to providing you with a secure and transparent experience.

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